By requesting an estimate, paying a deposit, scheduling services, signing electronically, or allowing services to begin, you agree to these Terms & Conditions.
Estimates & Quotes
All estimates are based on the information provided by the customer.
- Quotes are valid for 24 hours unless otherwise stated.
- Inventory, address, storage or service changes may result in updated pricing.
- Lovely Moving & Storage LLC reserves the right to revise estimates when information provided is inaccurate or incomplete.
Deposits & Reservations
- Minimum reservation deposit: $50.
- Moves exceeding $2,000 may require a 10% deposit.
- A reservation is not confirmed until the required deposit has been received.
- Failure to pay the deposit may result in loss of pricing or availability.
Payment Authorization
By providing payment information, the customer authorizes Lovely Moving & Storage LLC to charge approved moving, storage, transportation and related service fees.
- Remaining balances
- Approved inventory adjustments
- Storage charges
- Additional labor
- Packing materials
- Long carry fees
- Stair fees
- Waiting time
- Other authorized charges
Cancellation & Refund Policy
- Deposits are refundable when cancelled at least one business day before the scheduled move.
- Cancellations within one business day are non-refundable.
- Weekend moves must be cancelled before Thursday business hours.
- Refunds are generally processed within five business days.
- Rescheduling is subject to availability.
- Peak moving periods may have additional restrictions.
Additional Inventory
Additional items not included in the original inventory may result in revised pricing.
- Additional charges may apply.
- Payment approval may be required before loading.
- The Company is not obligated to transport undisclosed items.
Long Carry, Stairs & Access Fees
- Long carry fees may apply beyond 150 feet.
- Charges depend on distance, labor and volume.
- Maximum long carry fee: $300.
- Additional stair fees may apply.
- Customers are responsible for disclosing access limitations.
Parking & Permits
Customers are responsible for obtaining required permits, elevator reservations, loading dock reservations, building approvals and parking permissions unless otherwise agreed in writing.
Fuel & Mileage
- Quotes include fuel and mileage based on the original route.
- Destination changes may result in additional charges.
- Additional mileage exceeding ten miles may incur extra fees.
Customer Responsibilities
The customer agrees to:
- Provide accurate inventory.
- Provide accurate addresses.
- Reserve elevators where required.
- Obtain building approvals.
- Provide COIs when required.
- Ensure safe property access.
- Be present during pickup and delivery unless otherwise agreed.
The customer is responsible for transporting:
- Cash
- Jewelry
- Passports
- Identification
- Medications
- Firearms
- Important records
- Family heirlooms
- Irreplaceable items
Packing Services
- Packing services may be provided for an additional charge.
- Customer-packed items travel at the customer's risk.
- Additional packing materials may be required for fragile items.
Fragile Items
- Fragile items include glass, mirrors, artwork, antiques, marble, electronics, lamps, and collectibles.
- Additional protection or insurance is recommended for high-value items.
Furniture Assembly & Disassembly
- Basic disassembly and reassembly may be included where applicable.
- Company is not responsible for manufacturer defects or pre-existing weaknesses.
- Specialized assembly may incur additional charges.
Electronics & Televisions
- Electronics are transported at customer’s risk unless damaged by visible handling issues.
- Original packaging is recommended where available.
Prohibited Items
- Firearms, ammunition, explosives, hazardous materials, illegal substances, live animals, perishable goods, and flammable items are strictly prohibited.
- Company reserves the right to refuse any item deemed unsafe or restricted.
Valuation Coverage
Standard valuation coverage is provided at $0.60 per pound per article unless otherwise required by law. This is not full replacement insurance.
Third-Party Insurance
- Must be purchased prior to moving date.
- Company is not responsible for managing third-party insurance claims.
Pre-Existing Damage
- Company is not liable for pre-existing damage.
- Items and property conditions may be documented before service begins.
Claims Procedure
- All claims must be submitted within 90 days of delivery.
- Claims must include supporting photos and documentation.
- Email: Luka@lovelymoving.com
Long Distance Services
- Moves up to 500 miles are serviced directly when available.
- Longer distances may be handled by licensed third-party carriers.
Storage Services
- Storage is billed monthly and is non-prorated.
- Unpaid balances may result in lien, auction, or disposal as permitted by law.
Contactless Moves
- Customers remain responsible for access instructions and communication.
- Electronic signatures may be used for authorization.
Safety & Right to Refuse Service
- Company may refuse service due to unsafe conditions, threats, or risk.
- Final safety determination is at Company discretion.
Referral Program
- Referrals earn 10% of completed move invoice.
- Payment issued after full completion and payment of referred job.
SMS & Communication Consent
- Customers consent to receive calls, SMS, and emails.
- Message and data rates may apply.
Chargebacks & Disputes
- Customers agree to attempt resolution before initiating chargebacks.
- This does not limit legal rights under applicable law.
Limitation of Liability
- Company is not liable for indirect, incidental, or consequential damages.
- Liability is limited to applicable valuation coverage.
Governing Law
These Terms are governed by the laws of the State of New York.
Entire Agreement
These Terms & Conditions, along with any estimate, invoice, or service agreement, constitute the full agreement between the Customer and Lovely Moving & Storage LLC.
Privacy Policy
Effective Date: June 2026
Lovely Moving & Storage LLC respects your privacy and protects your personal information. This policy explains how we collect and use your data.
- Information collected: name, phone, email, addresses, billing data, move details, IP, device data, cookies.
- Usage: service delivery, scheduling, payments, communication, fraud prevention, marketing.
- SMS/email: service updates, reminders, promotions (opt-out available anytime).
- Payments: processed securely via third-party providers; we do not store full card data.
- Sharing: only with service providers (carriers, storage, payment processors, insurance partners).
- Security: we use reasonable safeguards but cannot guarantee absolute security.
- Cookies: used for analytics and site improvement.
- Retention: data is kept as required for legal, operational, and business needs.
- Rights: access, correction, deletion requests may be submitted via contact info below.
Contact:
Email: Luka@lovelymoving.com
Phone: (646) 846-0485
USDOT: 4580909