We are committed to protecting your personal information and maintaining your trust while operating our website and providing moving-related services.
Information We Collect
We may collect:
- Full name
- Email address
- Phone number
- Pickup and delivery addresses
- Billing information
- Move details and inventory information
- Storage information
- Customer service communications
- IP address
- Browser type
- Device information
- Website activity
- Referral source
- Pages viewed
- Time spent on our website
- Cookies and tracking technologies
How We Use Your Information
- Provide moving and storage services
- Prepare estimates and reservations
- Schedule and complete moves
- Process payments
- Communicate regarding services
- Respond to customer requests
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
- Maintain business records
- Send promotions and service updates
SMS & Email Communications
By providing your contact information through our website, phone, email, or other approved methods, you consent to receive communications from Lovely Moving & Storage LLC.
- Move confirmations
- Appointment reminders
- Delivery notifications
- Service updates
- Billing notices
- Customer support responses
- Promotional offers
Message frequency varies. Standard message and data rates may apply. Consent to receive marketing messages is not required to purchase services. You may opt out at any time by replying STOP, unsubscribing from emails, or contacting us directly.
Payment Information
Payments are processed through secure third-party payment providers. Lovely Moving & Storage LLC does not store complete credit card information on its own servers.
Third-Party Service Providers
We may share information with trusted providers including payment processors, CRM platforms, storage facilities, transportation providers, insurance companies, technology providers, and marketing partners solely for business operations.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect customer information. While we strive to maintain secure systems, no electronic transmission or storage method can be guaranteed to be completely secure.
Cookies & Analytics
Our website may use cookies and analytics tools to improve website functionality, understand visitor activity, measure marketing performance, and remember user preferences.
Photographs & Documentation
We may photograph or document transported items, existing damage, inventory, access points, and property conditions for operational, insurance, claims, quality control, training, dispute resolution, and legal compliance purposes.
Information Retention
Information is retained only as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with applicable legal requirements.
Customer Rights
Subject to applicable law, customers may request access, correction, deletion of certain information, or restrictions on certain communications.
Children's Privacy
Our services are intended for individuals eighteen (18) years of age or older. We do not knowingly collect personal information from children under thirteen (13) years of age.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website or services constitutes acceptance of the revised policy.
Contact Information
Lovely Moving & Storage LLC
Email: luka@lovelymoving.com
Phone: (646) 846-0485
USDOT: 4580909
By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.